Refund Policy

Paid plans are billed according to the price, currency and interval shown at checkout. Stripe processes payment methods and billing events; FlamePages maintains operational subscription status, invoices, payments, refunds and disputes.

By completing checkout, you authorize recurring billing for the selected subscription unless canceled before the next applicable charge.

The current FlamePages checkout is configured to create subscriptions with a 3-day trial. Stripe collects a payment method during checkout.

If the subscription is not canceled before the trial ends, recurring billing may begin automatically when the trial period expires. If a specific offer displays different terms, the terms shown in that checkout control.

You may request cancellation through the billing controls available in your account. In the current flow, cancellation is sent to Stripe to take effect at the end of the current billing period.

Access may continue until the effective cancellation date. Cancellation prevents future renewals but does not automatically create a refund for previous charges.

Except where required by law or approved after a specific review, subscription payments already processed are non-refundable. This includes partially used periods, unused time after cancellation and recurring charges processed before the request.

Little or no account usage does not by itself create an automatic right to a refund.

If you are charged twice, charged the wrong amount, charged after an effectively confirmed cancellation because of a billing error, or encounter another system-attributable inconsistency, contact us for review.

When an error is confirmed, we may correct records, issue a full or partial refund and synchronize the subscription as needed.

Refund requests outside billing-error cases may be reviewed individually with no guarantee of approval. We may consider charge history, service usage, request timing, subscription status and applicable legal obligations.

Approval of one exception does not create an obligation to approve similar future requests.

When approved, refunds are sent through Stripe to the original payment, in full or in part. FlamePages records the refund status and processed amount.

The time for funds to appear depends on Stripe, payment networks and the customer’s financial institution, so FlamePages does not control final settlement timing.

Coupons, discounts and promotions may change the initial or recurring amount. Any approved refund is based on the amount actually charged rather than the plan’s undiscounted price.

Declined payments or payments requiring action may place a subscription in past-due status. The system may apply a grace period when configured, send billing notifications and later restrict access if payment is not resolved.

Resolving a past-due payment does not automatically change refund eligibility for previous billing cycles.

Before opening a bank or card dispute, we recommend contacting support so we can review the charge and subscription records.

Disputes and chargebacks are also subject to Stripe and payment-network rules.

Nothing in this Policy limits mandatory consumer rights that apply in your jurisdiction. Where applicable law requires a refund, cancellation right or specific time period, that requirement will apply.

Email [email protected] with the account email, workspace, charge date and amount, and invoice or receipt if available. Never send a full card number, CVV or password.