Refund Policy

Paid plans are billed according to the price, currency and interval shown at checkout. New subscriptions do not include a free period before the first charge: Stripe processes the initial payment at checkout and normal plan access is activated after confirmation.

Completing checkout also authorizes subsequent recurring charges unless canceled before the next applicable charge.

The eligible initial charge for a new subscription has a 7-day money-back guarantee measured from confirmation of the initial payment.

Billing displays the deadline while the guarantee is available. The guarantee applies to the workspace’s first eligible purchase and does not restart on every renewal, plan change or re-subscription attempt.

The workspace administrator can use the guarantee action in billing while the window is active. Once confirmed, FlamePages requests a refund of the eligible remaining balance of the initial payment through Stripe and cancels the subscription immediately, ending plan access.

Settlement timing depends on Stripe, payment networks and the customer’s financial institution.

Ordinary cancellation is scheduled for the end of the current billing period unless checkout terms state otherwise. It prevents future renewals but does not automatically refund charges already processed.

The guarantee cannot refund amounts already refunded and may be reviewed or denied for fraud, abuse, repeated attempts to obtain free service periods, Terms violations or when the initial payment has no refundable balance.

Discounts and coupons do not increase the refund amount; the maximum is the amount actually received and still refundable.

Duplicate charges, incorrect amounts or charges after an effectively confirmed cancellation may be reviewed independently from the 7-day guarantee. Confirmed billing errors may result in record corrections and full or partial refunds.

The guarantee is a FlamePages refund process and does not replace cardholder dispute rights. Before opening a bank dispute, we recommend using billing or contacting support so we can review the charge and subscription records.

Nothing in this Policy limits mandatory consumer rights that apply in your jurisdiction. Where the law requires a refund, a cancellation or a specific deadline, the legal obligation prevails.

Email support@flamepages.com with the account email, workspace, charge date and amount, and invoice or receipt when available. Never send a full card number, CVV or password.