Support
Help from people who know the platform.
Account and access, billing and plans, or workspace usage. If you already have an account, the ticket stays in your history. If not, write straight to the email below.
Direct email, no login
support@flamepages.comBy topic
What we solve.
Account and access
Login, password resets, email verification, two-factor authentication and team permissions.
Billing and plans
Subscription, first charge, invoices, plan changes, cancellation and the 7-day guarantee.
Pages and publishing
Builder, blocks, subdomain publishing, custom domain, SSL and per-page SEO.
Leads and forms
Published forms, leads landing in the dashboard and the origin of each contact.
Integrations and tracking
Meta Pixel, GA4, Tag Manager, Mailchimp, SMTP, WhatsApp and webhooks per page or site.
AI and credits
Page generation, credit spend across copy, images and full pages.
How a ticket moves
Five statuses, no mystery.
The ticket has a visible status in the dashboard. You always know whose turn it is to reply.
- 01
Open
You described the problem and the ticket entered the queue. The turn is ours.
- 02
In progress
Someone on support picked up the ticket and is looking into it.
- 03
Waiting on you
We asked for a detail, a screenshot or a confirmation. The ticket waits on your reply.
- 04
Resolved
We sent the fix. If something is still wrong, reply on the same ticket.
- 05
Closed
The ticket was closed and takes no new messages. The history stays in your account.
Before you open one
What to have at hand to move faster.
Most of a ticket lifetime is lost in back-and-forth over missing context. With these four items the first reply usually resolves it.
- The page addressThe published URL, or the page name inside the workspace.
- What you expectedA one-sentence description of the correct behavior.
- What happenedThe exact error message, or a screenshot.
- When it startedWhether it worked before, and what changed since.
Before waiting on a reply
Most questions already have an answer.
Searchable FAQ
27 questions on product, AI, templates, leads, plans and security.
Features
What the workspace delivers, from the Builder to team permissions.
Plans
Limits side by side and the advisor that points to the right plan.
Refund Policy
The rules of the 7-day guarantee on the first eligible charge.
Need to talk now? Write to us.
With an account, sign in to open a ticket and follow its status. Without one, the direct email covers commercial and access questions.